JaredMartin
November 20, 2022
"Truly Flawless"
Truly flawless! Before, I was getting 10mbpc to 15mbpc, but now I'm seeing speeds of 65mbpc to 75mbpc. What a difference!
KrinDay
September 23, 2022
"Absolutely fantastic service!"
I gotta say, these folks are incredible! Their speedy replies to my questions as a beginner were super appreciated. They go above and beyond, even setting up a live session with an engineer to help me get my system just right for remote work in the Highlands.
DeloresCruz
November 03, 2021
"Excellent product with great support"
I recently purchased the Cat 6 router from this company. Aside from a bit of a tricky SIM card slot, the router provides faster and more reliable speeds on our sailboat compared to a traditional router or phone. This has allowed us to have consistent video calls for work. There was a minor issue connecting to EE that needed some different protocol settings than what came by default. Tammy from customer support was super quick to help with my question, and it seems to be all sorted now. I’d definitely recommend it. Just wish they had a version with 2 modems, that would be fantastic.
silvertiger556
September 11, 2021
"Reliable Item"
Decent quality equipment. Getting support can be a bit of a hassle, so if you're planning to do anything beyond just setting up a simple open Wi-Fi plan, have them handle the setup for you and be sure to communicate your goals clearly. It usually takes a day or two, or even longer, to get an appointment, and you’ll need to pick from the times they offer. There’s no phone support available right now, even though there’s a number listed on the site. Once they get going, they really put in the effort to assist you.
Ricardo.Owens
August 18, 2021
"Began with Deceit"
The site appears decent and has a UK address. It states that items are shipped from London.
However, I just received a tracking number indicating that my order is set to be picked up from China by FedEx.
I've reached out via email to cancel my order since this situation doesn't inspire any confidence, and I can't endorse this service at all.
Marian.Black
July 01, 2021
"Awesome EZR33 4G Router!"
I've had this router for a couple of weeks now, and I gotta say, it's been nothing short of amazing. We use it for live streaming, and just last week, we had an event in a remote valley in rural Ireland, surrounded by trees. While folks were having a tough time making phone calls, we enjoyed fantastic speeds with zero issues. I can't recommend this router enough, and the company was a breeze to work with too. I reached out to them over the weekend via email, and they got back to me super quick, no matter the time or day. It's great to see a company that values its customers and uses technology to stay connected. Some of the more laid-back suppliers could really take notes from these guys. Hats off to them for both the product and the service!
orangezebra305
June 12, 2021
"Top-notch product and A*** for service!"
We've gotten a bunch of items from Astor and his crew over the years, and I can say without a doubt that they always deliver top-notch support.
If only every company could pick up on their customer service skills! I might sound a bit over the top, but I really mean it!
Living on a farm, we don’t have access to regular internet, so this has been a game changer for us.
From the moment we bought it to delivery and setup, everything went smoothly.
Whenever we've run into issues with the mast (mostly due to my own lack of tech skills), Astor has always been there to help configure and fix things.
If you’re searching for a shining example of excellent customer service, Outdoorrouter is the way to go.
lilmomma2920
February 18, 2021
"Solid gear with excellent support"
We're using our Outdoor Router at a construction site along with a Nest camera for security and to capture timelapse footage.
This router has been super dependable. The only hiccup we faced was when our mobile provider chose to block our SIM because of excessive data use. The router showed a message saying 'SIM disabled,' but the support team for the Outdoor Router was incredibly helpful and guided me to identify the issue. After reaching out to our mobile provider, they lifted the block on the SIM, and everything started working smoothly again.
I’d totally recommend this setup to anyone in need of an outdoor router!
bigbutterfly479
February 07, 2021
"A Solid Choice for Boating"
This product has been pretty good for us. We've had it on our sailing boat for about 9 months now. The support team was helpful when we first got it, answering our basic questions.
We've been able to get internet service as far as 12 nautical miles from shore, and it has worked without any problems. The speed is decent, and the WiFi connection is reliable.
Setting it up is quite straightforward. The technical interface might look a bit daunting, but honestly, you only need to adjust three main settings.
Since this is a hybrid product aimed at both commercial and consumer use, having an 'easy set-up mode' would be a nice touch. However, for a small fee, they can handle the setup for you in just a few minutes.
I even made a YouTube video about it, so if you look up 'Setting up Outdoor Router for your boat,' it should be helpful. There's also a complete review titled 'Full OutdoorRouter unboxing & review - 4G boat internet 12 miles offshore.'
purpleduck807
January 27, 2021
"Relocated from the UK to a rural area in Spain"
After moving from the UK to a rural area in Spain, I found myself without any broadband internet or ground-satellite signal at all. I ended up buying a budget wireless dongle locally, which hardly did the trick... I could barely send emails.
The outdoor router I got was the Cat 6 model with two extra antennas. Sophie Tang from the company helped me with the installation, which turned out to be super simple. I set the antennas at a 90-degree angle towards the closest 4G cell tower, with all the guidance from Sophie. You can easily locate your nearest 4G cell tower on various websites through Google.
The results are fantastic! I can now stream YouTube and Netflix in HD without any hiccups, and my Amazon Firestick works like a charm, which is a total lifesaver!!!
No doubt about it, this setup is truly impressive. I recently faced a situation where the internet went down, and Sophie was right there, providing all the customer support I needed to get back online (just had to hit the reset button on the router). For someone like me who isn’t very tech-savvy, that was a huge help.
I’m really pleased with this product, and I hope my review encourages others that a tough internet situation can be fixed. This whole experience has made me realize just how essential the internet is as a utility... right up there with gas and electricity.
89babygirlalways
October 25, 2020
"Top-notch Device"
This is a top-notch device! Right out of the box, I was impressed by how well it’s built. Setting it up was a breeze, and the system connects super fast using dynamic DNS. I did hit a tiny snag when I tried to switch the admin port from 80 to 90, but tech support sorted it out in no time after I shot them an email. We're definitely going to include this in our product lineup. We handle a lot of 4G installations, but this gadget is fantastic since it can be set up outdoors and only needs one network cable for both power and data, making the whole installation process quick and easy.
Oh, and I gotta mention, delivery was lightning fast—got it in under 48 hours after placing my order!
tinymouse954
October 12, 2020
"Solid product and top-notch support..."
This product is really well made, and the customer service is unbeatable. They're super quick and know their stuff when it comes to their devices, plus they resolve any problems you might run into in no time.
ticklishgorilla796
August 31, 2020
"Terrible Experience with This Item"
This item was a total letdown. I tried to get it functioning, and even forked out cash for tech support. They managed to fix it while we were chatting, but it broke down again shortly after. Now, I can't get a response to my emails or any refund requests. Seriously, do yourself a solid and go for a reputable brand that actually provides decent customer service and refunds for defective products. It's a real bummer because the item seems sturdy and well-crafted, but it just doesn't do the job!
happypeacock368
August 07, 2020
"A top-notch product for sure!"
This product is really well crafted, and the support provided is absolutely top-tier. I ran into a few issues with my Vodafone sim, but honestly, a lot of it was on Vodafone's end, and some of it was just me not being too tech-savvy. The seller was super quick to respond, and after they connected to my device remotely, everything's running smoothly now. I definitely recommend both this product and the supplier!
"Not exactly a plug-and-play gadget"
The outdoor router I got is solid and feels durable, so I believe it’ll perform well. However, the interface is quite technical, and the user manual leaves a lot to be desired. Grab this only if you’re cool with dedicating some time to set it up, and maybe even reaching out to tech support for a hand.